Terms and Conditions

1. Acceptance of Terms

Welcome to Maison Rapha 7. The website located at www.maisonrapha7.com (“Site”) is operated by Maison Rapha 7 LLC, a Maryland limited liability company with its registered business address at 12345 Parklawn Drive, Suite 200, Rockville, Maryland 20852 ("Maison Rapha 7," the "Company," "we," "us" or "our").

These Terms and Conditions incorporate our Shipping & Delivery Policy and Privacy Policy by reference (collectively referred to as the “Agreement”). This Agreement governs your access to and use of the Site and any purchases, subscriptions, deliveries, communications, and related services we offer (collectively, the “Services”). All references in this Agreement to "you," "your," "user," or "Customer" refer to the individual or entity that uses the Services.

Please read this Agreement carefully before using the Services. If you access or use the Services on behalf of another individual or an organization, you represent that you are authorized to bind that person or entity to this Agreement.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT USE OUR SERVICES.

 2. Eligibility

Unless expressly stated otherwise, only individuals eighteen (18) years of age or older are eligible to create an account and place orders through the Site. If you are under the age of 18 and wish to purchase a Product, you may request your parent or legal guardian to order the product on your behalf.

Please note that we reserve the right to restrict your access to the Site or decline your order if we suspect that you do not meet our eligibility criteria as outlined in this provision.

3. Definitions

3.1. The following capitalized terms have the meanings defined below:

Account	means a registered user profile on the Site.
Business Day	means Monday-to-Friday, excluding public holidays.
Cut-Off Time	means the daily deadline on a Business Day by which an order must be submitted to be eligible to begin Order Processing on that same Business Day. Orders placed after the Cut-Off Time or on a day that is not a Business Day typically begin Order Processing on the next Business Day. The current Cut-Off Time is as posted on the Product pages or at checkout, and may vary by warehouse or service level.
Order Processing	means the date and time when an order is locked for fulfillment and pick/pack begins; after this point, changes/cancellations to your order may no longer be possible.
Product	means all non-medical home-care goods offered for sale through the Site.
Shipping Confirmation	means our email confirming that specified Products have been handed to the carrier for shipment, typically including tracking information.
Subscription	means a recurring order program with pre‑scheduled charges and shipments.
Subscription Order	means a scheduled repeat order generated under a Subscription, using the products, quantities, interval, and the shipping/payment details configured in your account.
Subscription Renewal Time	means the moment we attempt to charge your saved payment method for a Subscription Order; if the charge succeeds, the Subscription Order is created and released for Order Processing; if the charge fails, we may retry, and no Subscription Order is created or released for Order Processing until a charge succeeds.
Delivery Confirmation	means the moment the carrier records the shipment as delivered to the shipping address specified in the order, to a location at that address, or to a designated pickup location or access point selected by the Customer or required by the carrier. Evidence may include a carrier scan/status update, delivery photo, geolocation data, or signature capture. Carrier statuses such as “attempted delivery” or “ready for pickup” do not constitute Delivery Confirmation.
Leave-at-Door	means delivery without signature at a Customer‑designated drop‑off location.
Hygiene Products	means Products intended for personal or intimate use that, once opened, cannot be restocked for safety reasons.

 

3.2. The headings of sections in this Agreement are merely for ease of reference and will not influence the interpretation of the Agreement. Using masculine, feminine, or neuter genders and singular or plural numbers will not result in exclusions or restrictions in this context. All pronouns will be considered masculine, feminine, neuter, singular, or plural, as the identity of the individual or organization necessitates.

 4. Account Registration and Security

Creating an account is optional to browse the Site but is required if you wish to use certain Site features, including for creating Subscriptions, saving shipping and billing addresses, and to access your order history and status. When you sign up for an Account, you agree to provide accurate, current, and complete information and to keep it updated, including your email address, telephone number, shipping address, and any saved payment method used for Subscription Orders. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us promptly at [INSERT EMAIL ADDRESS] of any suspected unauthorized access or use of your Account.

We may, at our discretion, require or offer multi-factor authentication and other security controls for Account access. You agree not to disclose or share your Account or login credentials. 

5. Orders, Offer and Acceptance

5.1 When you submit your order, you make an offer to buy the Products listed in your order. Any on-screen confirmation or order acknowledgment email (including an order number) confirms receipt of your order only. It does not constitute our acceptance and does not reserve Products for you.

5.2 We may accept or reject any order, in whole or in part, at our discretion, including for reasons such as Product unavailability, delivery/address restrictions, suspected fraud or abuse, pricing/promotion/description errors, quantity limits, legal or regulatory constraints, or failure to obtain payment authorization. If we cancel all or part of an order after a charge, we will refund the corresponding amount to the original payment method.

5.3 Our acceptance occurs only when we send a Shipping Confirmation identifying the Products being shipped. Acceptance is limited to those Products, and if we issue more than one Shipping Confirmation for your order, each Shipping Confirmation constitutes a separate acceptance and forms a separate contract for the Products listed in it. We may place an authorization hold at the time of order and will charge your payment method when we send a Shipping Confirmation for the applicable Products. For orders that ship in multiple shipments, we may charge separately as each shipment is sent.

6. Pricing and Promotions

All Product prices on the Site are listed in USD and may change at any time before acceptance of your order. Unless otherwise stated, prices exclude applicable taxes, shipping fees, and handling charges. Applicable taxes and shipping fees are calculated and displayed at checkout. Please carefully review that all information is correct and complete before submitting your order.

We use reasonable efforts to ensure that Product prices, availability, and descriptions are accurate; however, errors may occur. If we discover a pricing, promotion, or description error, we may cancel all or part of your order before acceptance or contact you to confirm whether you wish to proceed at the correct price. If we cancel your order after a charge, we will refund the corresponding amount to your original payment method. To the extent permitted by law, the aforementioned refund is your sole remedy for the canceled Product. We are not obligated to honor prices or terms that result from an obvious or manifest error.

Promotions, discounts, and coupons apply only to qualifying items, dates, and quantities, are non-transferable, have no cash value, cannot be applied retroactively, and may not be combined with other offers unless expressly stated. Unless otherwise noted, promotions exclude gift cards, taxes, shipping, and fees, and are void where prohibited. We may modify or terminate any promotion at any time, including due to suspected fraud, abuse, or error.

Refunds for returned or cancelled items may be adjusted if a return/cancellation causes the order to no longer qualify for a promotion, discount, or free-shipping threshold. See Returns & Refunds for details.

7. Payment Authorization

By submitting an order, you authorize us and our third-party payment processors to charge your selected payment method for the total order amount (including applicable taxes and shipping). We may place a temporary authorization hold at the time of order and will charge your payment method when we send a Shipping Confirmation for the applicable Products; for orders shipping in multiple packages, we may charge separately as each package ships. If your payment cannot be authorized or captured, we may cancel your order. If you save a payment method, you authorize our processor to store your payment information for future transactions, including Subscription Orders, in accordance with our Privacy Policy and the processor’s terms.

We use third-party payment processors to handle payments. Your payment card data is collected and processed by the payment processor; we do not control the processor’s storage practices. We receive limited information to support your order and account. If you choose to save a payment method, the processor may enable reuse of that method for future purchases (including Subscription Orders) subject to the processor’s terms.

You are responsible for keeping your payment details current. If a Subscription Renewal charge fails, we may retry and notify you to update your payment method. Taxes are collected where required by law and remitted to the appropriate authorities.

8. Subscriptions

8.1 Enrollment and Recurring Charges

By enrolling in a Subscription, you authorize recurring charges to your saved payment method for the Products, taxes, shipping, and any other applicable fees at the then-current price for each Subscription Order until you cancel your Subscription in accordance with this Agreement.

8.2 Subscription Renewal Time

Each Subscription Order is processed at the Subscription Renewal Time. If the charge succeeds, the Subscription Order is created and released for Order Processing. If the charge fails, we may retry and ask you to update your payment method. No Subscription Order is created or released for Order Processing until a charge succeeds.

8.3 Managing and Cancelling Your Subscription

You may skip, delay, change the date, update quantities or payment/shipping details, or cancel a Subscription Order any time before we successfully charge your payment method for that order at the Subscription Renewal Time. You can manage or cancel your Subscription in your online Account or by contacting us at [INSERT EMAIL ADDRESS]. Closing your Account does not cancel a Subscription Order that has already been successfully charged. To stop future billing cycles, cancel the Subscription before the Subscription Renewal Time. After a successful charge, we will use reasonable efforts to assist before Order Processing begins, but changes or cancellation may no longer be possible once Order Processing has started.

8.4 Prices, Promotions, and Availability

Product prices and delivery intervals may change. We will provide notice of any material change (for example, price or interval) before it takes effect. The change will apply to charges after the notice effective date. If you do not agree, cancel your Subscription before the next Subscription Renewal Time. Promotions and discounts for Subscriptions are promotional in nature, may vary by cycle, and are not guaranteed for future renewals. If a Product becomes unavailable, we may cancel the affected item with a refund or, with your consent, offer a comparable substitution, subject to this Agreement.

8.5 Communications and Reminders

We may send pre-renewal reminders, order confirmations, and shipping updates by email and, if you opt in, by SMS. Message frequency may vary. Message and data rates may apply.

8.6 Our Right to Suspend or Cancel Subscription

We may suspend or cancel a Subscription where permitted by law, including for repeated payment failure, suspected fraud or abuse, legal restrictions, or Product discontinuation. If we cancel a Subscription Order after charging you and before shipment, we will refund the corresponding amount to your original payment method.

8.7 Returns for Subscription Orders

Returns and refunds for Subscription Orders are governed by the Returns and Refunds section of these Terms.

 9. Shipping and Delivery

Shipping methods, processing timelines, delivery areas, fees, and service levels are described in our Shipping & Delivery Policy. Please note that all estimated shipping and delivery dates are estimates only and may be affected by carrier capacity, weather, and events outside our control. We may fulfill an order in multiple shipments as described in the Shipping & Delivery Policy (each shipment governed by Orders; Offer and Acceptance). You are responsible for ensuring that your shipping address is correct and complete; if a shipment is returned as undeliverable or refused, we may reship at your expense or refund the Product price less shipping/handling where permitted. Some Products may be restricted or unavailable for certain destinations or services; if we cannot legally ship an item, we may cancel it and issue a refund.

10. Risk of Loss and Delivery Instructions

10.1. Risk of Loss and Title

Risk of loss passes to you upon Delivery Confirmation at (i) the shipping address you provided, (ii) at a location at that address (for example, door, lobby, mailroom, or package room), or (iii) at a designated pickup location or access point selected by you or required by the carrier. Title to the Products passes to you when we tender the Products to the carrier for shipment to you, as evidenced by our Shipping Confirmation. For the avoidance of doubt, title may pass before risk of loss; risk of loss passes only upon Delivery Confirmation.

10.2. Leave-at-Door and Signature

If you select or authorize Leave-at-Door or otherwise waive a signature, you are responsible for providing a safe drop-off location. Once the carrier records Delivery Confirmation, any loss, theft, or damage after delivery is your responsibility. If you request signature service at checkout and it is available for your address, risk of loss passes upon the carrier’s capture of a valid signature.

10.3. Delivery Instructions

You may provide delivery preferences or instructions, but carriers may not be able to honor them in all cases. By providing delivery instructions (for example, leave at door, or deliver to a neighbor), you authorize the carrier to follow those instructions and you accept responsibility for the shipment once Delivery Confirmation occurs. We may decline to transmit, or may modify, instructions that we believe are unsafe, unlawful, or impracticable.

11. Order Changes and Cancellations

11.1. Requesting Order Changes or Cancellations

You can request a change or cancellation of your order by accessing your Account or by contacting us at [INSERT EMAIL] with your order number. We will use reasonable efforts to assist if the request is received within the applicable change window.

11.2. One-time orders

You may cancel or edit a one-time order only before Order Processing begins. After Order Processing begins, the order is locked and changes or cancellations may no longer be possible.

11.3. Subscription Orders

Changes and cancellations for Subscription Orders are governed by Section 8 ‘Subscriptions’. In summary, you may skip, delay, modify, or cancel a Subscription Order before the Subscription Renewal Time. After a successful charge, we will use reasonable efforts to assist before Order Processing begins, but changes or cancellation may no longer be possible once Order Processing has started.

11.4. Pre-orders and backorders (if offered)

Where we enable you to pre-order or backorder a Product, you may cancel any time before we send a Shipping Confirmation for those Products.

11.5. After placement

We cannot guarantee any requests to add Products, combine orders, change Products, or update the shipping address after order placement. Address changes may be possible only before Order Processing. Please see the Shipping & Delivery Policy.

11.6. Effect on pricing and promotions

Any order changes or cancellations may affect pricing, taxes, shipping fees, and promotional eligibility. If a change or cancellation causes the order to no longer qualify for a promotion or free-shipping threshold, your charges or refund may be recalculated. 

11.7. Account closure

Closing your Account does not cancel any one-time order that has entered Order Processing or any Subscription Order that has already been successfully charged.

12. Returns and Refunds

12.1. Return Window and Condition
Most unopened, resaleable Products may be returned within [14 calendar days] of Delivery Confirmation. Products must be in their original, unopened packaging, with all accessories and documentation. We may refuse or reduce a refund for Products that are used, opened, damaged, missing parts, or not in resaleable condition.

12.2. Hygiene-Sensitive and Non-Returnable Items
For safety and regulatory reasons, the following are final sale and not returnable once opened or if any seal is broken: adult briefs and underpads, wipes, opened skincare or topical items, oral care items, and bath safety items once installed. Gift cards, personalized items, and any item marked final sale are not returnable.

12.3. How to Initiate a Return
To initiate a return please Email [INSERT EMAIL] with your order number to request a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA will be refused. Please ensure that you ship the return by the method specified in the RMA within [14 calendar days] of RMA issuance.

12.4. Return Shipping Costs
Unless the return is due to our error or a defective or damaged Product, you are responsible for return shipping. If we provide a prepaid label, we may deduct the label cost from your refund.

12.5. Inspection and Safety
For hygiene and safety, we may reject a return or reduce the refund if the Product appears used, opened, or otherwise not in saleable condition, or if the returned contents do not match the RMA.

12.6. Refund Method and Timing
Refunds are issued to the original payment method after we receive, inspect and approve the return. Please allow [5 to 10 Business Days] from receipt at our facility for processing. Original shipping charges are not refundable unless the return is due to our error or a defective or damaged Product.

12.7. Damaged or Incorrect Items
If your order arrives damaged or contains the wrong items, contact us within [X Business Days] of Delivery Confirmation with photos and your order number. We will arrange a replacement or refund as appropriate. Issues with lost or missing packages are handled under the Shipping & Delivery Policy.

12.8. Promo Adjustments on Returns
If a return or cancellation causes your order to no longer qualify for a promotion, discount, or free-shipping threshold, we may recalculate your refund to remove the value of that promotion and apply applicable shipping charges in accordance with the provisions of this Agreement.

12.9. Exchanges
Unless expressly specified otherwise, we do not offer direct exchanges. If you need a different Product, you should place a new order and process a return of the original item if eligible.

12.10. Undeliverable or Refused Packages
Packages returned as undeliverable, refused, or unclaimed may be treated as a return. We may reship after collecting additional shipping fees, or refund the Product price less outbound and return shipping and handling, where permitted by law.

13. Non-Medical Scope, No Professional Advice, and No Insurance Billing

The Site offers non-prescription home-care Products only. We do not provide medical care, nursing, diagnosis, treatment, pharmacy services, or emergency response, and we are not a HIPAA-covered entity or business associate. The Services do not include accepting prescriptions or dispensing prescription Products or devices.

Information on the Site and in our communications is for general informational purposes only and is not medical advice. Always read Product labels and instructions and consult with a qualified professional as needed. In the event of an emergency, you should call your local emergency number. Please note that we do not bill or submit claims to insurance, Medicare, or Medicaid.

14. Product Information, Safety and Recalls

We try to keep Product descriptions, ingredients, sizing, and images current, but manufacturers may change packaging, contents, or formulations without notice. Always rely on the actual packaging, labels, and instructions included with the Product.

14.1. You understand that Product ingredients and materials may change. You are advised to always review the label and any insert before use, especially if you have allergies or sensitivities.

14.2. Always use sizing guides and measurement instructions before opening sealed packages. Any opened hygiene items may not be returnable.

14.3. You should always use Products only as directed by the manufacturer. Observe any weight limits, installation or assembly requirements, age guidance, and care instructions. Do not use a Product that appears damaged, altered, or improperly installed.

14.4. Some Products may have expiration dates or storage requirements. Do not use expired items and always store Products as instructed on the label.

14.5. If you believe a Product is unsafe or subject to a recall, stop using it and contact the manufacturer and us promptly. We may contact you about safety notices or recalls using the contact details in your Account. Follow the manufacturer’s recall instructions for refunds or replacements.

14.6. Proposition 65

Where required, we will display regulatory warnings and safety disclosures including California Proposition 65.

14.7. We do not manufacture any Products listed on the Site. Manufacturer warranties, if any, are provided by the manufacturer. To the fullest extent permitted by law, we disclaim responsibility for any manufacturer defects beyond the remedies described in these Terms.

15. No Resale

All Products offered through the Site are intended for personal use only. We may limit or refuse Orders that, in our judgment, appear to be placed by dealers, resellers, or distributors, including Orders with unusually high quantities or patterns associated with resale.

16. User Content

We may enable users to submit questions, reviews, ratings, photos, and other content through the Site (hereinafter “User Content”). By submitting your user content through the Site you represent and warrant that you own or control the rights to your User Content and that it is accurate, not misleading, and does not infringe any rights of any third party or violate any law. You will not post User Content that is unlawful, obscene, harassing, defamatory, hateful, discriminatory, deceptive, advertising or spam, contains personal health information of another person, or includes malware or links to harmful code.

By submitting User Content, you grant Maison Rapha 7 a worldwide, nonexclusive, royalty-free, transferable, sublicensable license to host, store, use, reproduce, modify for formatting or clarity, publish, translate, create derivative works from, publicly perform, and publicly display your User Content in connection with the Services and our business, including for marketing and promotional purposes, in any media now known or later developed. This license continues for so long as the User Content is subject to our backups, archives, or the Services. You grant us the right to use the name, username, and likeness you submit with your User Content, to the extent permitted by law and our Privacy Policy.

We may moderate, edit for length or clarity, refuse, or remove User Content at any time at our discretion, but we do not assume any obligation to do so. We do not endorse User Content and are not responsible for it. If your User Content includes a review, you must disclose any material connection to us or to a brand as required by law.

17. Intellectual Property

The Site, and all content and materials contained therein, including text, graphics, logos, icons, images, audio, video, software, and the compilation thereof, are owned by Maison Rapha 7 or its licensors and are protected by intellectual property and other laws. Except for your limited right to access and use the Services for personal, noncommercial purposes, no rights are granted to you. You may not copy, reproduce, modify, create derivative works from, translate, publish, broadcast, transmit, distribute, perform, display, license, or exploit any part of the Services or content without our prior written consent. All trademarks, service marks, and trade names are the property of their respective owners. Any feedback or suggestions you provide may be used by us without restriction and without compensation to you.

18. Prohibited Conduct

Your access and use of the Site and Company Content is subject to the following conditions:

18.1. You will not use the Site for any unlawful purpose or to violate any law or regulation;

18.2. You will not interfere with or disrupt the operation or security of the Site, or attempt to probe, scan, or test vulnerability;

18.3. You will not upload or transmit viruses, malware, or other harmful code;

18.4. You will not collect or harvest information about others without consent;

18.5. You will not use any robot, spider, scraper, crawler, or similar data-gathering tool without our written permission;

18.6. You will note reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent such restriction is prohibited by law;

18.7. You will not circumvent, disable, or interfere with security-related features;

18.8. You will not create accounts by automated means or misrepresent your identity;

18.9. You will not use the Services to advertise or solicit without our written permission.

19. Electronic Communication

When you sign up for an account on the Site or order any products from the Site, you enter into this Agreement electronically. You understand and agree that all communication between you and the Company is through electronic means.

For the purposes of this Agreement, you expressly consent to receive communications from the Company electronically. Furthermore, you agree that all notices, disclosures, and other communications that the Company provides you electronically will meet any legal requirement that such communication should be in writing.

20. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR ON THE PRODUCT PACKAGING, MAISON RAPHA 7 DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

We do not warrant that the Site will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that content, including Product descriptions, sizing, availability, compatibility, or pricing, is accurate, complete, or current. We do not warrant that the Site or our servers are free of viruses or other harmful components. No advice or information, whether oral or written, obtained from us or through the Site creates any warranty not expressly stated in this Agreement.

Any manufacturer warranties, if available, are provided by the manufacturer, not by us. Your statutory rights that cannot be disclaimed are not affected. Some states do not allow limitations on the duration of implied warranties or the exclusion of certain damages; if those laws apply, some of the above limitations may not apply to you, and the disclaimers apply to the maximum extent permitted by law.

21. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MAISON RAPHA 7 OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THE PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, MAISON RAPHA’S 7 TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, THE SERVICES, OR THE PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. IF THE CLAIM DOES NOT RELATE TO A PURCHASE, OUR TOTAL LIABILITY WILL NOT EXCEED USD $100.

Nothing in this Agreement limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for violations of applicable consumer protection statutes. Some states do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you.

22. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Maison Rapha 7 and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:

22.1. your breach of these Terms and Conditions or of any policies incorporated herein by reference;

22.2. your misuse of the Site or the Products;

22.3. your violation of law; or

22.4. your violation of a third party’s rights.

This indemnity does not require you to indemnify Maison Rapha 7 for its independent negligence, willful misconduct, or violations of law.

23. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or relating to it, the Site, or Products will be governed by the laws of the State of Maryland, without regard to its conflict of law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Montgomery County, Maryland, and you waive any objection to such jurisdiction or venue. Each party consents to service of process by mail to its last known address.

24. Changes

We may update the Site and this Agreement from time to time. If we make material changes to any part of this Agreement, we will post the updated version with a new “Last Modified” date at the top. Changes apply on a going-forward basis. Your continued use of the Site after the effective date constitutes acceptance of the updated Agreement.

25. Force Majeure   

Maison Rapha 7 shall not be liable for the failure to perform any of its obligations in this Agreement if such failure is caused by any force majeure event such as war, epidemic, insurrection, terrorist activities, government sanction, embargo, labor dispute, strike, or any interruption or any failure of electricity or server, system, computer, internet or telephone service.